Deletion
A meta-model violation in which information is left out of a statement (e.g. 'they don't care' - who specifically, about what).
Deletion is one of three categories the meta model addresses (alongside distortion and generalization). When a client deletes specifics, their map of the situation becomes ambiguous and often more pessimistic than reality warrants. The meta-model response is a precision question that recovers the deleted material: 'who specifically doesn't care?', 'doesn't care about what?'.
See also
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