TRUST & SAFETY

The hard part of trust is not marketing it.

Here's exactly how we verify practitioners, protect your data, and govern the platform. No legal-jargon page — just the substance.

VERIFICATION
Every practitioner is reviewed.

Our clinical board reviews every applicant's credentials, runs background checks against published bar/board databases, and verifies identity by government ID and selfie. Less than 18% of applicants are approved.

DATA
Session data stays yours.

End-to-end encrypted at rest. Region-locked storage (yours stays in your region). Never used for AI training. Full export on request. Right to erasure honored within 30 days.

GOVERNANCE
An independent ethics board.

We have an ethics board of three external NLP-field veterans who review platform decisions, moderation policy, and complaints. They have authority to publish dissent.

HOW WE VERIFY

The process, in plain English.

01
Application

Practitioner submits credentials, identity documents, and 3 reference contacts.

02
Document review

Our clinical board cross-checks each certification against the issuing body. Forgery flags raised by our AI are escalated to a human reviewer.

03
Reference call

We call all three references. Yes — actually call. Not email.

04
Trial period

First 30 days, all sessions are reviewable by our ethics board. Practitioner is informed and consents.

05
Ongoing review

Client feedback, AI flags, and platform complaints are reviewed quarterly. Below-threshold practitioners are paused for re-review.

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